Professional Medical Aesthetic Training Courses

Delegates will learn:

• What motivates a cosmetic patient to want cosmetic procedures.
  
• Advantages and disadvantages of the telephone over face-to-face meetings.
  
• How to deal with a variety of types of cosmetic enquiry calls.
  
• The key elements required in the structure of the call.
  
• How to handle objections.
  
• A variety of ways to confirm the consultation.
  
• Telephone Training for the aesthetic market.
  
• What influences cosmetic patients.
  
• Understanding the needs of cosmetic patients.
  
• Building relationships with your patients.
  
• Dealing with difficult patients.
  
• Importance of understanding yours and your patient’s moods and attitude.
  
• Assessing the patient’s needs.
  
• Questioning techniques.
  
• Listening Skills.
  
• Matching the patient’s need with your product.
  
• Confirming the appointment (consultation or booked procedures).

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Advanced BOTOX® and Dermal Fillers Combined Training